HALO Detailing Terms of Service

1. Booking & Payment

• All appointments must be scheduled through our website, app, or by phone.
• A valid credit card is required to secure your booking.
• Payment is due at the time of service unless otherwise arranged.
• Additional fees may apply for excessive dirt, pet hair, stains, or other conditions requiring extra cleaning beyond the selected package.
• Prices vary based on vehicle size and condition. Any necessary price adjustments will be communicated before service begins.

2. Cancellations & Rescheduling

• Appointments must be canceled or rescheduled at least 24 hours in advance to avoid a cancellation fee.
• Cancellations within 24 hours of the scheduled appointment may be subject to a fee of $50 or 20% of the service cost, whichever is greater.
• No-call/no-show appointments will be charged 100% of the service cost.
• In the event of severe weather or unforeseen circumstances, HALO Detailing reserves the right to reschedule your appointment.

3. Service Expectations & Additional Fees

• Our base packages are designed for well-maintained vehicles. If your vehicle requires additional cleaning beyond the selected package, an extra fee will apply.
• The following conditions may result in additional charges:
  • Excessive dirt, stains, spills, or biohazardous materials (e.g., mold, vomit, bodily fluids)
  • Pet hair removal (starting at $25, varies based on severity)
  • Heavy swirl marks or scratches requiring additional polishing steps
• If additional work is required, we will notify you before proceeding.

4. Time Estimates & Completion

• Service times vary based on the package, vehicle size, and condition. Estimated service times are not guaranteed.
• Some services, such as ceramic coatings or additional polishing, may require extended drying or curing times.

5. Customer Responsibilities

• Customers must remove all personal belongings from the vehicle before service. HALO Detailing is not responsible for lost, stolen, or damaged personal items left inside the vehicle.
• Customers should ensure ample parking space is available for our technicians to perform the service. If adequate space is not provided, the appointment may need to be rescheduled, and a fee may apply.
• If the customer is not present at the time of service, clear access to the vehicle must be arranged, and payment must be secured in advance.

6. Satisfaction & Liability

• We strive for 100% customer satisfaction. If you are not satisfied with your service, please notify us within 24 hours so we can address any concerns.
• HALO Detailing is not responsible for pre-existing damage (scratches, dents, stains, etc.). A pre-service inspection will be conducted, and any pre-existing conditions will be noted.
• While we take every precaution to protect your vehicle, we are not liable for damage resulting from manufacturer defects, aging, or previously compromised vehicle surfaces.

7. Weather Policy

• If poor weather conditions prevent us from performing your service, we will work with you to reschedule at the earliest available time.
• If we are unable to complete an exterior service due to unexpected weather during the appointment, we will offer the option to proceed with interior services or reschedule the full detail.

8. Modifications & Policy Updates

• HALO Detailing reserves the right to modify these terms at any time. Updated terms will be posted on our website and available upon request.

By booking an appointment with HALO Detailing, you agree to these Terms of Service. If you have any questions or concerns, please contact us before your scheduled appointment.

Thank you for choosing HALO Detailing!